Infrastructure & Service Desk Manager - Barcelona

Información del Proceso CVs inscritos en el proceso: 10

Infrastructure & Service Desk Manager

Michael Page


* Certifications in ITIL or other related IT Service Management Practices or commensurate experience is desirable but not essential.

* Ideally educated to degree level in computing technologies

* Highly organized, data driven with strong analytical skills and attention to detail with the ability to analyze problems, determine and recommend solutions and drive the desired outcome

* Experience managing a big team of people.

* Excellent oral and written communication skills

* Strong Customer service skills and passionate about service excellence

* Good Knowledge of networking, security and infrastructure.

* Proactive, decision focused, solution oriented, analytical

* Pragmatic - able to balance competing pressures and influences to execute tasks in a high-pressure environment

* Ability to collaborate and work with personnel at all levels

* Able to engage, influence and motivate teams and individuals through change

* Bilingual in English (oral and written). Spanish or other language nice to have.

Reporting to the Chief Information Officer, the Infrastructure & Service Desk Manager is responsible for ensuring the coherent and effective delivery of consistent and repeatable process and required to deliver, support and improve technology services. She/He will implement the processes from the central in Barcelona.

Detalles del cliente


Descripción de la oferta

* Change Management

* Problem Management

* Maintain/Update SLA/KPIs

* Design, implement, monitor and report on Service Level Agreements and Key Performance indicators

* Maintain standard procedures to handle incidents and service requests

* Effectively communicate with the Level 1 and 2 IT Support

* Keeping user experience and expectations always front of mind

* Design and implementation of a Service Level Agreement concepts

* Helps to support and drive a continuous process improvement culture within the organization by fostering relationships with both front and back office functions. Lead activities as required to meet changing business and user support needs

* Managing a team of 10 Helpdesk (Level 1 and 2), 1 Team Leader and 1 System Administrator.

* Contacting with the internal IT department

* Contacting and managing the relation with external partners.

Oferta de empleo

Good salary package


Career progression

Funciones Profesionales

Detalles de la oferta
  • Experiencia: 3-5 años
  • Tipo contrato: Indefinido
  • Jornada: Jornada completa
  • Salario: No especificado
  • Incentivos: Bonus
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