Helpdesk Technician (Valencia)

Sanlucar Fruit + Seguir empresa
Valencia - España 27/10/2021

Descripción de la oferta de empleo

Are you the one?

As a Helpdesk technician, you will be part of our IT Team and you will work in a dynamic, fast-paced and quite international as well as changing environment! Handling tickets related to daily work incidents as well as keeping SanLucar up to date with new digital IT tools are your main responsibilities! You will furthermore assure that all our co-workers have their necessary IT tools, both software and hardware, which includes their initial set-up as well as future maintenance.

We are looking for a curious person who enjoys making things easier for others and providing an excellent incident management service to the rest of our SanLucar team! If you also enjoy researching and reporting on new digital tools, this is your opportunity!


What will you do? Your main tasks:

• You will be in contact with end users seeking technical support via ticketing system, phone, or email
• You will do remote troubleshooting using diagnostic techniques and questions
• Determine the best solution based on the problem and the details provided by the users
• You will accompany users in the problem-solving process
• You will forward unsolved problems to the next level of IT support staff
• You will provide accurate reporting on SLAs and other issues
• You will track and update the customer status and information
• You will forward any feedback or suggestions from users to the appropriate internal team
• You will identify and suggest possible improvements to procedures
• You will write, edit and review training manuals for new and updated software and hardware



Your skills and knowledge:

• Studies: Information Systems, Communications Technologies or similar
• You’re fluent in Spanish and English
• You have had experience as a Helpdesk Technician or in another customer support role during a few years
• You have experience in the use of the following tools: MS Active Directory, O365/AZURE AD users and groups, file permisions, MS FormsExchange online, LAN networks
• You have very good knowledge of IT systems, mobile, Office365 suite (users, licenses, devices management)
• You’re used to and you’re capable to troubleshoot and diagnose technical problems
• You have excellent communication skills as well as a high customer orientation

Become a SanLucarian

• You will find a young, dynamic and changing working environment
• Feel comfortable leaving your suit behind! We don´t have a dress code
• Experience different cultures: multinational is what best describes us, as we are a team of 30 nationalities
• Enjoy fresh fruit and orange juice every day
• We have flexible working hours
• Participate in events, meetings and team building activities
• Identify with our core values: camaraderie, commitment, performance orientation, spirit of innovation, drive for learning

Otros detalles de la oferta

Imprescindible Residir: Provincia Puesto

Idiomas: Inglés (Alto) | Español (Alto)

Formación Mínima: FP2/Grado Superior

Nivel Profesional: Empleado

Otras Provincias: Alicante, Castellón y Valencia

CVs inscritos en el proceso: 35

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