Helpdesk Specialist (Madrid)

Jobandtalent
Madrid - España 12/05/2021

Descripción de la oferta de empleo

About our Business Model:

Jobandtalent is a digital platform which aims to transform the labor market and make it more efficient and fair. We want to help companies hire the best professionals in a more flexible way, improving their productivity while helping millions of workers increase their employability, income and quality of life.


This is made possible due to the technology we have created, which is based on 5 pillars:

1. An algorithm that matches workers with real-time offers in the app.
2. A database with all our workers with a rating system based on big data analytics.
3. A digital contracting process that allows the worker to sign his contract in the app and upload all the necessary documents.
4. A CRM for the calculation and automatic payment of payroll.
5. Tools and algorithms for optimizing schedules and monitoring performance.

About the company

We are headquartered in Madrid, where Jobandtalent was founded in 2009. Since then it has obtained financing worth more than 80 million euros from the best technological risk capital funds in Europe, becoming one of the most valued Spanish startups internationally with current revenues of over 200 million Euros per year.

Behind our technological platform that employs tens of thousands of workers in great companies like Amazon, Uber, Santander and H&M, we have a team of 400 employees distributed in offices in the United Kingdom, France, Spain, Portugal, Germany, Sweden, Mexico and Colombia. The future plan is to continue growing at the same pace in current markets (300% yearly) and launch our operations in new countries. And we can not do it without the best talent... do you want to join us?



The position:

As an IT Helpdesk you will be tasked with ensuring that we offer the best possible service to our teams. Your goal will be to help team members and final users finding and solving technical issues. If you are an IT guru and have good hand supporting colleagues requests, offering them outstanding assistance, we are looking for you to join our IT Support team.


Responsibilities:

Monitoring of quality of service and coordination in incidents/requests, paying special attention to the quick resolution and attention of incidents based on their categorization
Compliance with SLAs resolution response speed and satisfaction
Good familiarity to use various IT support tools efficiently
Wide experience supporting remotely
Advanced skills on the following tools/apps/OS:
- Windows 10

- MacOS

- MS office

- GSuite / Google Workspace

- Gmail APPs

Inventory management
Support for printers, scanners, and other peripherals
Create/Update technical documentation and procedures
Create, update, suspend user accounts in various cloud applications
Participation in various IT team project work


Requirements and Skills:

Bachelors degree is a plus.
3-5 years of related working experience.
Demonstrable experience administering hundreds to thousands users in Google Suite applications.
Experience setting up and administering a ticketing system.
Experience setting up and administering a remote administration tool for work equipment.
Experience working in security-first environments.
Excellent verbal and written communication skills; ability to communicate effectively with different levels of management, as well as the business and technical communities.
Self-starter and a high degree of motivation to go above and beyond the task at hand.
Exceptional problem-solving skills; demonstrated the ability to structure complex problems and develop creative reporting solutions.
Spanish and English required.

What we offer:

- The chance to make an impact in one of the fastest growing startup companies in Europe.

- A global team formed by dynamic, highly skilled and ambitious people

- A competitive salary.

Otros detalles de la oferta

Idiomas: Inglés (Alto)

Formación Mínima: Bachillerato/COU

Nivel Profesional: Empleado

CVs inscritos en el proceso: 65

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