Perfil del Candidato:
Required skills: • Working knowledge of help desk software, databases and remote control • Advanced troubleshooting and multi-tasking skills • Working knowledge of Windows, MacOs and Linux • Adaptability, multi-tasking skills, and the ability to be a self-starter • Proven working experience in providing help desk support preferred, but not required • Understanding of querying databases, Excel, or CRM databases is a plus
Datos del Puesto:
Ofertia bridges the gap between the online and offline shopping worlds. We help retailers to drive more customers to their stores by publishing digital circulars on our mobile apps and web portals, where consumers can find the best offers from their favorite stores around them.
Ofertia is part of the Bonial.com Group with more than 350 employees worldwide, headquartered in Berlin and with offices in Barcelona, Chicago, Mexico City, Paris and Santiago de Chile.
How does it sound to be part of one of the most innovative companies in the market? Would you like to join our outstanding team based in lively Barcelona?
As a Helpdesk Intern, you will assist the IT Department to help support Ofertia staff and internal business operations. The responsabilities and tasks will be the following ones:
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware • Performing lab work on computers that are new or need repairs • Maintain daily performance of computer systems • Troubleshoot and resolve basic network and server access problems for end-users • Troubleshoot and resolve issues with WAN, Loadbalancers LAN, Wifi Ap, firewall, VPN, etc. systems • Research and troubleshoot unfamiliar errors using online knowledge base and other resources to effectively identify and resolve problems