Help Desk

Descripción de la oferta de empleo

Perfil buscado (Hombre/Mujer)


* Manage incidents and service requests within the agreed targets
* Manage and effectively deal with service requests and tickets via telephone and ticket or Manage access
management requests (Account creation, transfer, user changes, leavers…) within the agreed targets (depending
on the team they are supporting in the specific moment. They will operate in a hybrid role where it is
requested support due to the volume of the incoming demand.
* Contribute to the maintenance of the Knowledge Base by suggesting improvements & changes based on
business feedback
* Ensure the correct application of internal processes for each country and complete troubleshooting is always
documented
* Be cross-trained in other regions
* Proactively enable teamwork by collaborating and sharing information with your colleagues across GTS
• Temporary position for people with disability certificate |English speaker

-Fluent in English and another European language;
-Knowledge of Windows 7 and 10, including networking components, services and user profiles;
-Abroad level of skills across PC hardware and software systems including: Active Directory, Windows Terminal Services, Citrix Metaframe, Thin Client Terminals, Database Systems, Exchange and Office 365;
-Desirable skills in MAC OS.

Otros detalles de la oferta

• Barcelona - España
  Ubicación
• Helpdesk
  Funciones
• Jornada completa
  Jornada
• 2 años
  Experiencia
• Temporal
  Tipo contrato
• Windows Active Directory