Group CRM / Product Owner

Barcelona - España 03/10/2024

Descripción de la oferta de empleo

Perfil buscado (Hombre/Mujer)

• Oversee CRM Martech Product Roadmap Delivery: Lead the end-to-end delivery of the CRM Marketing product roadmap, ensuring alignment with strategic goals and business needs.
• Continuous Product Improvement: Continuously seek opportunities for product enhancements throughout the product lifecycle using agile methodologies such as workshops, user testing, and feedback loops.
• Stakeholder Engagement: Communicate with stakeholders to understand business objectives, ensuring these insights are integrated into the product roadmap.
• User Story Management: Collaborate with key stakeholders to review, validate, and sign off on user stories for sprint allocation, ensuring clarity and alignment with business priorities.
• Requirement Gathering: Collect and prioritise product requirements from internal teams.
• Dependency Mapping: Clearly outline dependencies to facilitate smooth delivery and mitigate risks.
• Backlog Prioritisation: Support the prioritisation of backlog items in line with the overall product strategy and business objectives.
• Sprint Preparation: Ensure development teams have comprehensive user stories, acceptance criteria, and requirements, and that they understand the desired outcomes of their work.
• Sprint Execution and Review: Contribute to the planning, execution, and review of each sprint, ensuring continuous improvement and delivery of high-quality features.
• Process Refinement: Work with the development team to refine and enhance the development process, promoting efficiency and agility.
• Product Progress Monitoring: Inspect, monitor, and evaluate product progress throughout each iteration, making data-driven decisions to guide the development process.
• Defect Analysis and Resolution: Analyse defects to assess business impact, prioritise resolution, and work with support teams to ensure timely fixes. Support defect reporting, escalation, and resolution processes for all CRM marketing-related issues, ensuring minimal impact on business operations.
• Stakeholder Communication: Effectively communicate with and secure buy-in from a wide range of stakeholders, including executives, directors, and team members across product, data, marketing, and operations.

• Page Group SSC|Barcelona (SSC) or London (HQ) located

• 5+ years of experience in CRM / email marketing and/or technical development.
• Superior product management skills and strategic thinking
• Understanding of marketing tools such as Salesforce Marketing and Pardot
• Demonstrated ability to lead product development using agile methodologies and a scrum team, including sprint planning, user story creation, and continuous improvement practices.
• Strong analytical skills and ability to produce reports and provide strategic recommendations motivated by data
• Proven skills in effectively communicating with and securing buy-in from a diverse group of stakeholders, ranging from executives to team members across various departments.
• Strong analytical skills to evaluate product performance, identify defects, assess business impact, and prioritize resolutions efficiently.
• Experience working in an international multi-brand company with multiple stakeholders is advantageous.

Expected behaviours

• Data-driven in approach
• Enthusiastic and proactive
• Pragmatic, diplomatic and flexible
• Strong and creative in problem-solving
• Intellectually curious
• Resilient - ability to not be put off by obstacles and resistance
• Confident and self-assured
• Culturally aware and international in outlook

• Experience in a very multinational environment (+40 nationalities in the SSC)
• Competitive compensation and benefits package in Barcelona, various well-being activity options

Otros detalles de la oferta

Responsable de Producto

Nivel Profesional: Empleado

CVs inscritos en el proceso: 18

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Datos principales de la oferta