Global Service Desk Engineer (Barcelona)

WebPros
Barcelona - España 10/06/2021

Descripción de la oferta de empleo

Founded in the early 2017, WebPros is bringing together some widely used web hosting, billing automation, infrastructure, server management and online marketing software solutions. Constantly adding new brands and products to its portfolio, in its current formula, WebPros comprises of Plesk, cPanel, SolusVM, WHMCS and XOVI.

Our global team is made up of 600+ tech-loving professionals with offices around the globe. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build and roll-out products that deliver the company’s vision and strategy.

Discover a career you love at Webpros and contribute to our continued success.

WE OFFER AN EXCITING ROLE WITH DIVERSE RESPONSIBILITIES

The Service Desk Engineer is part of a hands-on, technical support team, that focuses on high-quality customer support to keep our Employee Technology and Operations services running smoothly. We are looking for an individual that enjoys working with new technologies, striving to provide great technology capabilities and services to our end users, as well as help maintain End User Support and relationships across the globe. The Service Desktop Engineer will provide day-to-day endpoint and engineering and will drive and support for the entire end user experience for entire company. We are looking for self-starter individual that can work in a fast-paced team to help build the future and create a great user experience for Webpros.

You are responsible for the architecture, implementation and maintenance of the organization’s desktop infrastructure environments including installation, upgrades, high level troubleshooting, patching, and software deployment
You develop and document architectural design for endpoint hardware (both physical and virtual) as well as operating systems configurations and management capabilities
You perform secure baseline image creation and tailoring of Windows operating system images for specific hardware configurations from a common core baseline
You support application packaging, deployments, documentation, and release control in an Enterprise environment
You write documentation, including project plans, backup plans, business continuance, installation procedures, and troubleshooting tips
You develop Windows 10 Base Image, crafting the operating system and GPO settings so that they integrate with all enterprise hardware and software
You create and maintain custom task sequences and other custom code for front-end image management
You provide desktop management automation through scripting to deliver consistent and predictable services
You support IT helpdesk request for systems access, logins and a variety of computer-related issues
You keep abreast of changes occurring in the client environment that could have an impact on deliverables
You validate that each image meets the customers supplied requirements and internal quality guidelines
WE CARE FOR A UNIQUE WORKING ENVIRONMENT
As a team we thrive for excellence, innovation, collaboration and efficiency
We enjoy what we do, understand our customers and build a state of the art platform that clients love and need
Expect interesting tasks and full integration from day one
Look forward to an intensive induction and training phase
Work with a cool team and enjoy an open-door policy on all levels
Take the freedom to bring up fresh ideas and new initiatives and we will support you
Work in a global, entrepreneurial working environment with a strong team spirit

Otros detalles de la oferta

Idiomas: Inglés (Excelente)

Formación Mínima: Ingeniero Tecnico

Nivel Profesional: Especialista

Incentivos: Health insurance

CVs inscritos en el proceso: 8

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