Global IT Processes & Services Analyst (Barcelona)

Page Personnel + Seguir empresa
Barcelona - España 02/08/2021

Descripción de la oferta de empleo

Perfil buscado (Hombre/Mujer)

• Responsible for ownership of existing processes within the IT Service Management portfolio, including their full lifecycle.
• Manage lifecycle of processes including design, delivery, training, review, and continuous improvement.
• Provide guidance to consider industry standards and best practices within the context of IT Service priorities, to meet evolving and changing needs and business requirements of internal stakeholders.
• Leads the development of procedures, work instructions, and templates to support process execution.
• Consideration of internal and industry standards like ISO 27001, including compliance and audit requirements.
• Ensures inputs, outputs, and interfaces with other Business Technology´s practices and processes are accurate and meet standards.
• Performs regular review and evidence gathering/sampling checks for governance and audit purposes.
• Build and deliver training material and training courses for all BusTech teams including existing staff and new joiners, aligned with HR, and including recorded/training programs built on internal tools.
• Analyses process performance, develop and implement recommendations for corrective actions within ITSM processes.
• Analyse new features and roadmaps of the suite of services under ITSM team´s management, considering impact to internal customers, assess them, and coordinate their deployment with Business Change Management, Business Partnership and Talent Development.
• Facilitate Problem management and coordination lifecycle.
• Capable of working closely and collaboratively with colleagues across the BusTech function, including the resolution of conflicts to achieve the best possible results for the business.
• Analyses trends of the Services and highlight hidden recurrent issues.
• Punctual participation to Project committees that have an impact on Infrastructure Managed Services.

• Great opportunity to join our Group
• PageGroup Shared Services Centre
• A strong team player, naturally collaborative and empathetic.
• Capable of working as a self-starter with strong autonomy, delivering high quality work.
• Able and willing to adapt to new challenges and responsibilities as they arise.
• Strong communications skills, English language full proficiency required.
• Well organized, detail oriented, customer centric and self-directed.
• Able to drive initiatives working across global teams.
• Excelled level of ownership and responsibility.
• Curious and investigative mindset are a must.
• 2+ years of experience leading ITSM processes.
• ITIL Foundation certification is a strong plus, intermediate certifications even more so.
• Experience with Service Management software or comparable ITSM platforms and tools such as Manage-Engine SDPlus, BMC Helix ITSM or ServiceNow.
• Experience of O365 Managed Services or Administration is a plus.
• Experience with interactive reporting through dashboards such as PowerBI is a plus.
• Successful track record of facilitating and leading meetings, tailoring messages to the given audience.


At the heart of PageGroup´s business are the thousands of people´s lives we change, the outstanding service we provide to our clients and candidates and the exciting opportunities within our offices all over the world. We´re proud to set the standard in the recruitment profession - our specialist service with a personal touch is how we change lives for people through creating opportunity to reach potential.

In Barcelona, our Shared Services Centre regroups positions to support our operations in Europe and globally.

• Experience in a very multinational environment (+40 nationalities in the SSC)
• Competitive compensation and benefits package in Barcelona, various well-being activity options

Otros detalles de la oferta

CVs inscritos en el proceso: 2

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Datos principales de la oferta
  • Barcelona - España
    Ubicación
  • Analista
    Funciones
  • Jornada completa
    Jornada
  • 2 años
    Experiencia
  • Indefinido
    Tipo contrato
  • ISO 27001

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