Global IT Processes & Services Analyst

Descripción de la oferta de empleo

Perfil buscado (Hombre/Mujer)

• Responsible for ownership of existing processes within the IT Service Management portfolio, including their full lifecycle.
• Manage lifecycle of processes including design, delivery, training, review, and continuous improvement.
• Leads the development of procedures, work instructions, and templates to support process execution.
• Consideration of internal and industry standards like ISO 27001, including compliance and audit requirements.
• Ensures inputs, outputs, and interfaces with other Business Technology´s practices and processes are accurate and meet standards.
• Performs regular review and evidence gathering/sampling checks for governance and audit purposes.
• Build and deliver training material and training courses for all BusTech teams including existing staff and new joiners, aligned with HR, and including recorded/training programs built on internal tools.
• Analyses process performance, develop and implement recommendations for corrective actions within ITSM processes.
• Analyze new features and roadmaps of the suite of services under ITSM team´s management, considering impact to internal customers, assess them, and coordinate their deployment with Business Change Management and Business Partnership.
• Facilitate Problem management and coordination lifecycle.
• Facilitate Change management and coordination lifecycle.
• Capable of working closely and collaboratively with colleagues across the BusTech function, including the resolution of conflicts to achieve the best possible results for the business.
• Performing day-to-day processes and activities to manage and maintain availability, health and performance of the ITSM tools at acceptable Service Levels

• New challenge in a International company|Career progression
• Bachelor´s degree in technology, computer science, or related field
• Experience with implementing and Managing ITSM or ITIL processes.
• Experience with developing and delivering training on process, standards, and policy.
• A strong team player, naturally collaborative and empathetic.
• Experience working with a CMDB
• Strong reasoning, problem solving, and troubleshooting skills.
• Strong communications skills, English language full proficiency required.
• Well organized, detail oriented, customer centric and self-directed.
• Able to drive initiatives working across global teams.
• 2+ years of experience leading ITSM processes.
• ITIL Foundation certification is a strong plus, intermediate certifications even more so.
• Experience with Service Management software or comparable ITSM platforms and tools.
• Experience with interactive reporting through dashboards such as PowerBI is a plus.
• Successful track record of facilitating and leading meetings, tailoring messages to the given audience.


Are you looking for a place to work that will inspire and challenge you? A place to unleash your potential? Then the PageGroup Barcelona Shared Service Centre (SSC), whit its flexible, open culture and meritocratic structure is te place for you.

https://www.pagepersonnel.es/clientprofile/pagegroup-shared-services-centre

• International environment
• Flexibility
• Career progression
• Social benefits

Otros detalles de la oferta

• Barcelona - España
  Ubicación
• Analista
  Funciones
• Jornada completa
  Jornada
• 2 años
  Experiencia
• Indefinido
  Tipo contrato
• ISO 27001 ITSM