Leading multinational company end client (retail sector) is looking for a Global IT ERP Manager for their office in Madrid.
Due the expansion of GAMMA ERP to new countries, the number of users and support request is increasing, so we are looking for a qualified Gamma AMS Leader to manage the support team based in Madrid.
Managing the support team based in Madrid and evaluation of their performance. This is a team about 8 people.
Ability to establish and met SLAs and to implement measures to improve them
Identifying the urgency and impact of the incidence for Business and providing a solution accordingly
Providing fast and useful assistance in the use of the ERP
Demonstrable experience in team management
Strong technical knowledge of mainframe environment and the interfaces with other system (SAP, Oracle)
Experience in software using Natural Adabas tools.
- Idioma: Inglés (Alto)
- Experiencia: Más de 5 años
- Tipo contrato: Indefinido
- Jornada: Jornada completa
- Honorarios: No especificado