Global Head of CRM and Digital IT

Page Personnel + Seguir empresa
Barcelona - España 07/02/2022

Descripción de la oferta de empleo

Perfil buscado (Hombre/Mujer)

• Define and implement the organization vision and strategy within the CRM and Digital space, including Customer Master Data Management, Sales & Marketing, Pricing, and Customer Service Management.
• Translate the organization vision and strategy into an IT roadmap and budget.
• Lead the company Global CRM and Digital IT team, including internal and external members.
• Take existing processes and applications to the next level, establishing standardized processes and performance monitoring tools across the organization.
• Lead the development of in-house (custom) solutions within the CRM and Digital space to ensure end-to-end ownership of critical and proprietary applications (e.g., Customer Data Hub and Master Data Management system).
• Ensure the CRM & Digital IT roadmap is delivered in scope, on time, and on budget.
• Lead the Steering Committees, acting as the key point of contact for the Business Sponsor, IT Leaders as well as Local IT/Business Leaders.

• International project
• Career growth

Our Global Head of CRM & Digital IT must be leader with a track record of competency in the field of CRM and Digital IT with 10 years of relevant experience, including 5 years in a Team Leadership / Program Management role.
• Master degree from an accredited institution, with degree preferred in Computer Science or Information Technology systems security, or similar field (advanced degree preferred).
• Sustained leadership in a large organization involving multiple stakeholders.
• Management skills, including budget ownership, personnel administration, staff training and development.
• At least 10 years of experience in Salesforce CRM platform, including leadership roles.
• Experience in the implementation and roll-out of Salesforce CRM platform.
• Experience in establishing CRM/Digital KPIs for reporting and performance management.
• Strong knowledge of software and infrastructure design/architecture processes.
• Experience in designing and managing a complex project roadmap/pipeline.
• Experience and knowledge in complex architecture and integration landscapes.


• Salesforce certifications (Architect and/or Consultant preferred).
• Experienced in Industrial and/or Chemical companies.


• Proficient oral and written communication skills in English.
• Driving License.
• The candidate must be in possession of a EU working permit.
• The candidate must be willing to travel up to 25% of the time-once the global pandemic health situation allows it-.
• Dutch, German or French languages are a plus

International leading engineering materials company and highly integrated solution provider committed to the sustainable future of polyamides with presence in EMEA and the Americas.

• International growing project
• Great location within a multicultural environment
• A competitive salary package plus social benefits

Otros detalles de la oferta

CVs inscritos en el proceso: 7

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Datos principales de la oferta
  • Barcelona - España
  • Jefe de Equipo
  • Jornada completa
  • Más de 10 años
  • Indefinido
    Tipo contrato
  • Salesforce

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