German-Customer Success Account Manager

Descripción de la oferta de empleo

Be the spark that brightens days and ignite your career with TTEC´s award-winning employment experience. As a German-English Customer Success Account Manager working Hybrid* in Athens, Greece, you´ll be a part of creating and delivering amazing customer experiences.

*The hybrid working model is a performance-based incentive, which allows employees who consistently meet all the eligibility criteria to work remotely 2-3 days per week.

What You´ll Be Doing:
Are you results focused and love to help others? Have a passion to maximize sales opportunities? As a German-speaking Customer Success Account Manager, your daily responsibilities will encompass prospecting, proactively engaging with leads, qualifying opportunities, and skillfully closing deals.

Additionally, you will have the opportunity to leverage your expertise to upsell and cross sell to our valued existing clients, driving additional revenue and fostering long-term relationships.

During a Typical Day, You´ll:
-Proactively identify and research potential customers in the target market through various channels, including cold calling, outbound prospecting, social media
-Engage with leads to assess their needs, pain points, and fit for the company´s products or services.
-Conduct thorough qualification and discovery conversations to understand their requirements and determine if there is a potential opportunity Initiate contact with through personalized and compelling communication, including phone calls, emails, and social media interactions
-Build rapport, establish credibility, and nurture relationships with prospects to move them through the sales funnel

What You Bring to the Role:
-Minimum of 1 year of applied sales experience Experience in prospecting, lead qualification, generating new business opportunities, upselling and cross selling
-Excellent verbal and written communication skills in English and German
-Ability to effectively articulate value propositions, engage prospects, and build rapport over various channels such as phone, email, and social media
-Understanding customer pain points, addressing objections, and positioning solutions to effectively nurture leads through the sales funnel
-Being a collaborative team player, competent in working collaboratively with sales teams and other stakeholders
-Confidence in the use of sales development tools and CRM systems

What You Can Expect:
-Consistent workweek from Monday to Friday, enabling a healthy work-life balance
-Inclusive culture and community focus, we foster inclusiveness and encourage community engagement-Individualized career growth and development which means if its important to you, its important to us.
-Yes, you´ll receive the training and support you need to succeed in this role... and there´s more. You wish to be a leader in the future, we´ve got the skills. Do you want to develop a particular ability? We have 1000s of free courses you can take any time. Coaches, mentors, leaders, and peer-to-peer resource groups help support you where you need it.
-Competitive compensation package based on work experience: salary commensurate with skills and expertise, performance-based bonuses,
-Sign-on bonus for top talent, compensation for notice period to facilitate smooth transition and integration
-25 days Paid Time Off (PTO) allowing you to recharge and rejuvenate, tuition reimbursement, private health insurance and meal vouchers to enhance your workday experience

Otros detalles de la oferta

• Athens - Ática (Híbrido)
• Soporte Técnico
  Funciones
• Jornada completa
  Jornada
• 1 año
  Experiencia
• Indefinido
  Tipo contrato
• Marketing

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