German - CS Associate for Booking.com

Descripción de la oferta de empleo

Be the spark that brightens days and ignite your career with TTEC´s award-winning employment experience. As a German-English Travel Customer Service Associate in support of Booking.com working on-site in Athens, Greece, you´ll be a part of creating and delivering amazing customer experiences.

What You´ll Be Doing:
Looking to build your career in the travel industry? Whether it´s getting answers for customers quickly, consulting on products or solving their issues with a smile, you´ll be the difference between their customer experience being just average or an exceptional one. Turn your passion for travel into action in customer service helping people find great places to stay and creating unique travel experiences.

During a Typical Day, You´ll:
-Conduct research to provide answers for customers to resolve their issues
-Be the first point of contact for the world´s first-class accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates, and availability, extranet tooling etc.
-Provide accurate, valid, and complete information by using the right tools, methods, and processes.
-Ensure a high level of partner service and a positive partner experience

What You Bring to the Role:
-Fluent in German and English
-High school diploma or equivalent
-6 months or more of customer services experience
-Computer savvy
-Greece resident or ability to relocate and gain work authorization expediently to Greece

What You Can Expect:
-Knowledgeable, encouraging, supporting and present leadership
-Diverse community-minded organization
-Career-growth and lots of learning opportunities for aspiring minds
-25 days annual leave per year
-Excellent premises in the heart of Athens
-Relocation assistance available
-Potential to build your skills and knowledge as a brand ambassador for our client´s iconic brand doesn´t come along every day
-And yes...all the competitive compensation, performance bonus opportunities and benefits you´d expect and maybe a few that would pleasantly surprise you

A Bit More About Your Role:
We´ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can´t be taught - a caring and supportive nature that will shine through as you help customers.

You´ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.

You´ll report to a Team Lead. You´ll contribute to the success of the customer experience as well as the overall success of the team.

Otros detalles de la oferta

• Athens - Ática (Híbrido)
• Soporte Técnico
  Funciones
• Jornada completa
  Jornada
• Menos de un año
  Experiencia
• Indefinido
  Tipo contrato
• Customer Support

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