Field support - Barcelona

 
Descripción de la Oferta
Perfil del Candidato:
From Tuyú Technology, IT project consulting and technology outsourcing that works with the main multinationals in the IT sector we need to incorporate in Barcelona:

- Field support with 2-4 years of relevant experience. Strong knowledge of Windows operating system environment.
 
Tecnología:
Funciones:
Soporte Técnico - Técnico de Mantenimiento
Provincia:
Barcelona - España
 
Datos del Puesto:
- Include performing moderate-to-complicated configuration and repair of desktop/notebook computer equipment, low-to-moderate moderate troubleshooting of technical / software issues on desktop/notebook computer equipment.
- This role combines good level technical skills with an emphasis on the delivery of a high level of customer service.

Activities:
- Basic hardware and software problem diagnosis.
- Basic software usage advice and minor configuration changes.
- Replacement of faulty computer components (mainly desktops/Laptops/Monitors).
- Incident documentation.
- Customer interaction.
- Completion of service tasks by following standard procedures.
- Management of stocks of PC´s spare parts assigned to the technician.
- Physical installation and / or de-installation of PC hardware.

Knowledge:
- Good customer service skills.
- Dell diagnosis tools.
- Dell Laptop/Desktop hardware.
- Knowledge of basic LAN network cable management.
- General infrastructure understanding (networks, servers, AD etc.).
- Familiar with general usage Microsoft Office.
- Basic understanding of the purpose and operation of software distribution technologies (e.g. SCCM).
- Windows 7 Operation and configuration knowledge

Guidance:
- Normally receives general instructions on routine work, detailed instructions on new assignments
- Priorities set by others and work according to pre-determined deadlines
- Organizes and completes tasks according to assigned priorities
- Highlight perceived weaknesses in established processes and activities.
Formación Mínima:
Grado Medio
Experiencia:
2 años
Nivel Profesional:
Empleado
Tipo contrato:
A determinar
Jornada:
Jornada completa

 
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