Digital Project Manager CRM

Descripción de la oferta de empleo

Perfil buscado (Hombre/Mujer)


The Project Manager (CRM/Loyalty) will manage Tech and Digital projects to enhance our websites from requirements to developments with IT & other key contributors, testing and enablement in countries. Drive and animate key contributors from other tech and digital departments (Supply, Finance, Consumer Care, IT) & eventually with Countries/Zone sponsors. As a Digital Product Owner of specific website feature, drive the roll out, enablement & maximization of each feature.

MISSION & RESPONSABILITIES:
• PROJECT MANAGEMENT

- Plan, analyse & scope each project together with IT Partners
- Define & pilot the key milestones & retroplanning for each project
- Identify, contact & onboard the key contributors, sponsors & decision-makers clarifying the roles & responsibilities
- Evaluate digital Team & non-digital Team Bandwidth Impact
- Inform & communicate to all involved contributors & stakeholders : achievements, next steps -> creation of templates, newsletter
- Escalate & manage alerts in terms of delivery timing, resources shortage, complexity and propose action plans
- Follow projects KPI via dedicated reportings & mapping
• PRODUCT OWNER


- Become the internal expert of specific features of our websites to maximise their performances from a tech and business enablement point of view.
- Monitor the tech & business performances of the features of our digital and Manage Projects Post-Mortem.
- Manage the Project Discovery and Follow Up adoption and configuration within the digital Organization.
- Collaborate with other digital experts & countries to enhance features/digital products
• PMO EXCELLENCE & UPSKILLING


- Provide internal customers with innovative tools et supports to optimize the tracking & execution of projects
- Work closely with IT department to implement upgraded PMO digital tools and upskill the team regularly on the usage/functionalities
• WORKLOAD MANAGEMENT


- Work closely with Success Managers of all Brands and with Service Quality Manager to evaluate the workload associated to each project, prioritize the projects & dedicated the right resources (time, people, tools)
• Multinational Company leader in Cosmetics Distribution|CRM/Loyalty specialist

The Project Manager (CRM/Loyalty) will have the following:

EXPERIENCE & SKILLS:
• EXPERIENCES

- Previous position in a matrix / multi-divisions / multi-expertise / international environment
- Experience in leading & coordinating a major project with significant company impact
- Experience in CRM, Customer Care, digital tool, IT & digital transformation is highly appreciated
- External experience in an agency or Digital/customer consumer manager of a brand
- Knowledge of digital tools & platforms usage
- Knowledge of main Digital KPIS
• SKILLS

- Project Management Methodologies : Agile / Scrum / Lean
- Working knowledge of project management software (technical skill)
- Management of collaborative workflows, tools & processes
- Project planning & scheduling -> dependencies, milestones, deadline
- Risk management plan -> identify, assess and control risk / raise alert & warningLANGUAGE : Fluent ENGLISH requested / Another European language will be appreciate COMPETENCES:


- Organization & planification skills
- Communication skills
- Team & People management
- Capability to manage and solve misalignment or conflict
- Understanding and passion for digital landscape, trends, tools & technology innovation
- ·Strong project management knowledge and ability to handle multiple projects simultaneously

Multinational Company leader in Cosmetics Distribution


Interesting professional opportunity

Otros detalles de la oferta

• Madrid - España
  Ubicación
• Jefe de Proyecto
  Funciones
• Jornada completa
  Jornada
• 3 años
  Experiencia
• Indefinido
  Tipo contrato
• 39.000 € - 54.000 € Bruto/año
  Salario
• Agile Scrum