Digital Director of Transformation

Descripción de la oferta de empleo

Perfil buscado (Hombre/Mujer)

• Identify and help remedy potential efficiency issues that hinder scalability and/or cost-efficiency of our operations by analysing current processes, products, services, software and hardware solutions.
• Lead initiatives to reduce incoming call volumes, determining call drivers and how to reduce the customer´s need to resolve through a call.
• Help design and develop, together with IT, automation solutions for manual systems and processes to improve efficiency.
• Ensure benefits realisations from launched initiatives according to business plan.
• Lead CS initiatives to drive customer engagement and loyalty through digital transformation and particularly through the use of BD
• Identify, engage and actively collaborate with other stakeholders in the organisation to develop effective strategies to enhance customer experience
• Help design and develop, together with IT, automation solutions for manual systems and processes to improve efficiency.
• Ensure benefits realisations from launched initiatives according to business plan.
• Lead CS initiatives to drive customer engagement and loyalty through digital transformation and particularly through the use of BD
• Identify, engage and actively collaborate with other stakeholders in the organisation to develop effective strategies to
• enhance customer experience
• Lead the work with monitoring business procedures and make sure we remedy any deviations that arise.
• Ensure, together with IT teams, that technological projects and/or relevant software implementations are successfully deployed
• Help design and develop, together with IT, automation solutions for manual systems and processes to improve efficiency.
• Ensure benefits realisations from launched initiatives according to business plan.




• Multinational company.|Teams Management.
• Bachelor´s degree in Economic- Administrative areas
• 5+ years experience in a top leading management consulting company or at least 5 years of hands on experience in business transformation and experience with processes automation.
• Experience leading teams around different countries
• Language: Spanish, English (Required)
• Work based in Málaga


International Company


International leading company

Otros detalles de la oferta

Datos principales de la oferta

• Málaga - España
  Ubicación
• Jefe de Equipo
  Funciones
• Jornada completa
  Jornada
• 3-5 años
  Experiencia
• Indefinido
  Tipo contrato
• Business Transformation