Customer Success Manager (Spanish) - Berlín

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Customer Success Manager (Spanish)



Your Position:
A Customer Success Manager is the CEO of the Account. He/She ensures our international customers from a variety of industries to get the best out of EMnify’s technology:

Identify and resolve technical and non-technical customer issues and uncover opportunities for new use cases and customer growth
Ensure our customers’ technical enablement and full engagement by coordinating, organizing and managing cross-functionally their onboarding and IoT deployment activities
Maximize EMnify’s value for our customers by being their representative within our organization, supporting them with ongoing projects, conveying market trends and ideas, by collaborating closely with our Sales Representatives, Product Management, and Marketing.
More than that: Be the trusted adviser and consultant by networking and maintaining trustful relationships with existing customers via telephone and mail, educating them on our technology, making our customers as successful as possible by understanding their specific requirements and roadmaps.
Identify indicators and monitor customer account movements and engage with customers if unusual fluctuations occur indicating issues or opportunities to improve the customer’s product or service.

Your Profile:
Provide credibility by means of your technical and business education, e.g. industrial, electronics or telecommunications engineering and strong passion for IoT, M2M and Telecom products and markets
3 years in a technology management, pre-/sales role, customer care and/or product management
Outstanding communication and inter-personal skills facing a variety of customer personas, sometimes pro-actively, sometimes listening first, however always with a commercial, service-oriented mindset
Understanding of cloud and SaaS business models, you enjoy communicating with a technical audience
Analytical and KPI-driven mindset, with the ability to prioritize while handling multiple activity streams at the same time
Excellent oral and written skills in English + another European Language (eg Spanish, French, German).

Why EMnify?
With you, as part of our team, we want to expand our success globally and inspire businesses and developers with our innovative product. You’ll be at the forefront of the global technological revolution of IoT.

Some benefits you´ll get at EMnify:

A flat hierarchy, direct and open communication culture
Challenging tasks in a dynamic and international environment (25+ nationalities)
Great central location in the heart of Berlin – with an awesome view!
Regular team and company events
Social rooms with a Playstation to have fun together
A variety of drinks and snacks
Free gym on site
Free in-house German lessons
Dog-friendly work environment

Funciones Profesionales

Detalles de la oferta
  • Idioma: Inglés (Excelente)
  • Experiencia: 2 años
  • Formación Mínima: Licenciado
  • Nivel Profesional: Empleado
  • Número de puestos: 2
  • Tipo contrato: Indefinido
  • Jornada: Jornada completa
  • Salario: No especificado