Customer Success Manager Iberia - Barcelona

Información del Proceso
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Customer Success Manager Iberia

HAYS
03/01/2018

Descripción

Our client, a global cloud-technology leader in mobile capture and identity verification software is looking for a commercial profile with special focus on Customer Success area.
Based in Cerdanyola del Vallés (Barcelona) and reporting to the General Manager, the selected profile will do:
• Create value for customers by ensuring they clearly define business outcomes and success metrics and then build a success plan with the appropriately identified business objectives, metrics, stakeholders, milestones, and risks needed to achieve them
• Be accountable to drive high usage and adoption of the products by driving the creation and execution of a thorough and action-oriented success plan
• Leverage deep product expertise to expand the customer´s use of our client´s features/products
• Build, maintain and leverage relationships within each customer to influence product adoption, create strong support for new opportunities and to secure their willingness to advocate on behalf
• Demonstrate advanced understanding of customer´s business/industry and appropriately challenge the way a customer views their business, processes and products
• Work cross-functionally to achieve the best outcomes for the customers
• Strategize, conceive and execute internal processes to streamline and scale customer-success work
• Develop content and materials which can be used by customers, partners and employees to drive adoption

What you need for this role:
• Bachelor´s degree or equivalent experience
• 5+ years of experience in long-term account/partner management
• Proven ability to map the customer´s business process to product capability
• Experience in driving transformation in enterprises through effective change management and adoption highly preferred
• An ability to develop, record, analyze, and generate recommendations based on data driven findings, metrics, and KPIs
• Understanding of SaaS customer engagement
• Excellent executive level engagement skills with an ability to establish strong relationships with business decision makers
• Strong interpersonal skills that establish Trusted Advisor relationships with customers
• Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption• Clear communicator, both verbal and written
• Strong organizational/time management skills and the ability to manage 10+ customers simultaneously
• Ability to speak English and Spanish
• Willingness to travel up to 25%

Also will be nice to have:
• Previous experience in Customer Success
• Experience in financial services
• Experience in the identity space

Location: Barcelona
Type of contract: Perm
Salary package: basic salary + social benefits + career path

If you consider that your profile could match with our client requirements, do not hesitate to send me your updated CV in English!


Tecnologías
Funciones Profesionales

Detalles de la oferta
  • Idioma: Inglés
  • Experiencia: 3-5 años
  • Tipo contrato: Indefinido
  • Jornada: Jornada completa
  • Honorarios: 42.000€ - 48.000 € Bruto/año
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