Customer Success Engineer (end Client) - Barcelona

Información del Proceso
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Customer Success Engineer (end Client)

HAYS
22/05/2019

Descripción

RESPONSIBILITIES

Work with customers to gain a deep understanding of their business processes, system environments and data infrastructure
Attend to customer requirement workshops to define business/technical requirements
Design and implement solutions and corresponding ETL process
Implement quality assurance and data cleansing techniques as required
Preparation/support for User Acceptance Testing
Preparation/support for end-user training workshops
Work cross-functionally with our product management team to design and prioritize features required for company´s technology stack
Be able to represent company in front of customers and build a trust-based working relationship
Provide on-call customer support during critical periods and e-mail based support after “Business as Usual” state.
Represent the customer/project needs while interfacing with our US based Product Management, Engineering, Operations, QA, and Support teams

REQUIRED SKILLS/EXPERIENCES

Advanced level English - any other main European language a plus, especially French, Italian and/or German
3-6 years of technical engineering experience or other client-facing technical roles
2-5 years of design and implementation of CRM/ETL solutions using major vendor products such as Kettle
Strong SQL skills and experience with business analysis and reporting experience
Exposure to large data volumes and their related issues
Data experience specifically in a pharmaceutical sales environment with an understanding of their business entities and processes is a huge plus but not required
Experience with Salesforce/Veeva (Salesforce.com APIs: Force.com SOAP, REST-based Web Service APIs, Bulk API, and the Metadata API; and retrieving with Salesforce.com Data - sObjects, SOQL and SOSL)
Experience with Business Intelligence tool such as Tableau is a plus
Pharmaceutical industry knowledge especially Sales & Marketing area
Self-motivation and a competitive, results-driven attitude

EDUCATION

Bachelor´s degree in computer science, engineering or mathematics

Location: Barcelona
Salary package: Base salary + social benefits + career path

If you consider that your profile could match with our client requirements, do not hesitate to apply on this offer with your updated CV.Location: Barcelona Salary package: Basic salary + social benefits + career path


Tecnologías
Funciones Profesionales

Detalles de la oferta
  • Experiencia: Más de 5 años
  • Tipo contrato: Indefinido
  • Jornada: Jornada completa
  • Salario: No especificado