The Role and Accountabilities:
Help formalising the customers´ requirements during the order lifecycle. Help to secure and increase the revenue by making sure thatpolicies are followed. Contribute to customer satisfaction by providing honest and clear communication to the customer and showing proactivity. Help in getting orders in the system effectively and generate revenue.
·Handle basic customers queries adapting to customer and business needs cooperating with internal stakeholders.
·Registering and documenting in the tools, ensuring the accuracy of the information.
·Follow valid Generic Terms & Conditions and specific policies to make sure the request will be processed properly.
·Calculation and admin validation of the fees to ensure no revenue will be lost.
What you will need to succeed
·Customer service experience in multinational companies
·Ability to deal with written customer requests - Strong customer satisfaction attitude.
·High communication skills
·Flexibility in order to absorb changes in processes and the company structure easily.
·Ability to work on multiple cases simultaneously.
·Ability to organize own workload with the given prioritization guidelines.
·Knowledge of MS Office products on user level (Excel, Word, Outlook).
·Flexibility to work effectively within a team, cross-team or individually.
·Experience in working with order processing systems and ticket tools is an advantage.
·Fluent level of English + French or German or Dutch or Italian (written and spoken)
- Idioma: Inglés (Excelente) | Francés (Excelente)
- Experiencia: 2 años
- Formación Mínima: Grado Medio
- Nivel Profesional: Empleado
- Tipo contrato: Temporal
- Jornada: Jornada completa
- Salario: No especificado