CRM Analyst (Madrid)

Madrid - España 20/05/2021

Descripción de la oferta de empleo

Your new Company
Our client is the leading premium beauty platform in Europe. Offering more than 100,000 beauty and lifestyle products in online shops, the beauty marketplace, and over 2,000 stores, our client inspires customers to live their own kind of beauty by a previously unparalleled assortment.

Your new Job
As CRM Analyst you will be responsible for customer data analysis and for pushing a customer-centric mindset in the company through ongoing analyses of the client customers and marketing activities. Providing actionable customer insights for the company.
• Be a part of the CRM team, and drive improvements in the client´ customer journey by providing insights.
• Analyze customer data and CRM Campaigns performance.
• Collaborate with the CRM Specialist in the design of successful customer campaigns (NL, SMS, Push notifications)
• Create insightful reports and dashboards for company stakeholders.
• Design and execute a/b tests to optimize the customer experience and analyze results to provide insightful recommendations to the business.
• Analyze club performance, customer value, customer life cycle, product lifecycle, and customer behavior to enhance our customer experience.
• Work closely with our Headquarters in Germany in order to create an international network in which to share best practices and learnings with other colleagues from different countries.
• Be immersed in a diverse teams (e.g., CRM, Marketing, E-commerce, Retail, Developers) where you will collaborate on analyses and continually bring forward ideas and insights to drive value for our customers.
• Translate business requirements into functional design documents and engage with IT for solution designs.
• Performs project management, administration, and support for IT initiatives related to CRM.

What will you need for your new job

• Successfully completed studies in economics, mathematics, statistics, business intelligence, or corresponding professional experience in a comparable environment.
• Several years of professional experience in the field of data analysis.
• Strong analytical, problem-solving, and project management skills and comfortable with data management tools.
• Ability to manage simultaneous projects and meet tight deadlines and be cool under pressure in a fast-paced environment.
• Business results-oriented and attention to detail and complex processes.
• Proactive, positive, and innovative mind.
• Proficient in writing and understanding complex SQL queries and working with large data sets.
• Experience with email marketing and web analytic tools (i.e., Adobe Campaign, Google Analytics).
• Experience with data visualization tools such as Tableau/PowerBI or internal dashboards.
• Enthusiasm for new topics paired with curiosity and a passion to convey new knowledge and analysis
• Problem solving and resilient personality.
• You are a team player with an independent way of working and strong communication skills.
• English and Spanish fluent level.

What will you get in return

• Qualified and competent colleagues in all areas who are happy to help you at any time
• Professional induction in a great and new building team
• A wide-ranging online learning platform with a wide variety of content for your personal development
• A motivating and inspiring environment in the client team working with top Beauty partners, innovative agencies, and international Headquarter teams
• A demanding and varied area of responsibility on a very successful e-commerce platform and be part of the team migrating to one of the most successful e-commerce platforms of 21st century
• Flexible, trust-based working hours and other benefits, such as discounts on our products, always-on learning with internal and external partners

Otros detalles de la oferta

CVs inscritos en el proceso: 7

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