Client Onboarding Manager

My Learning Hub + Seguir empresa
Málaga - España 11/05/2022

Descripción de la oferta de empleo

A rapidly growing EdTech software technology business with lots of opportunity to develop a career are seeking ´Customer Onboarding Managers’ to work on customer onboarding projects at this exciting time of growth.

The role is with very dynamic and requires good time management skills, patience and ability to work with large, highly demanding clients. You will be working alongside other 20 people with a potential to grow to a more senior position.

The firm is growing rapidly with a global office network (London, Lisbon, Valencia, Malaga, Vienna, and Kyiv). My Learning Hub have a progressive culture and are a remote-first company having employees all over the world.

About the role
The New Client Success Team oversees the success of onboarding new clients within their first 12 week period of implementing the software.
You will be provided full training on our software and current implementation process before starting your job.

Roles & responsibilities:
- Develop healthy customer relationships
- Enhance customer training and ability
- Evaluate and analyse customer needs
- Build trust and transparency with clients
- Onboard new clients
- Act as a customer advocate
- Promote customer loyalty

As a New Client Success Manager, you will have to understand the customers’ psyche and needs and enhance their customer experience by improving their Onboarding experience.

Selection criteria
- You must have experience with implementing B2B SaaS software
- Excellent written and spoken English (native level)
- Great communication skills
- Experience handling infuriated customers
- Experience handling customer queries tactfully and diplomatically to ensure that they stay subscribed to the product
- Prince2/PMP/PMI qualification would be a plus
- Knowledge of another language: French, German, Spanish, Arabic would be a plus
- Customer Support/Service/Success experience would be a big plus
- Degree in Psychology would also be a massive plus, but not mandatory

This is a fantastic opportunity to join a rapidly growing business which gives fast-track professional development opportunities for those wishing to develop a worthwhile career.

The role is paying £20K + Performance-based bonus + 30 days paid holidays + birthday day off + paid corporate parties and trips

Otros detalles de la oferta

Idiomas: Inglés (Excelente)

Formación Mínima: Bachillerato/COU

Nivel Profesional: Especialista

CVs inscritos en el proceso: 17

Comparte esta Oferta
Datos principales de la oferta
  • Málaga - España
    Ubicación
  • Alicante, Barcelona, Madrid, Murcia y Sevilla
  • Jefe de Proyecto
    Funciones
  • Jornada completa
    Jornada
  • 1 año
    Experiencia
  • Indefinido
    Tipo contrato
  • 21.000 € - 27.000 € Bruto/año
    Salario
  • Prince2 PMI PMP

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