1. At least 3 to 5 years of IT experience, including at least 2 years of experience working for a telecommunication company or OCS, Billing/ CRM vendor 2. English fluency both verbal and writing is essential 3. Works effectively in situations involving uncertainty, change, or lack of information. 4. Strong analytical and problem solving skills. 5. Good communication skills 6. Self-starter with ability and ambition to work remotely, onsite with a specific customer for extended or dedicated periods of time. 7. Ability to work across groups by setting mutual goals, ensuring clarity of roles, and working together in ways which enhance business effectiveness 8. Installation and configuration of servers, routers, and switches highly desired. 9. Able to work on a multi-cultural environment 10. Over-night work needed sometime because of the technical operation on the customer production environment.(But company will pay the allowance)
1. Serve as technical expert for Online Charging System, CRM and the Billing system. Secure the functionality and Non-function technical quality of deliveries in customer projects. 2. Software loading, configuration, integration, verification, and troubleshooting of existing solutions on a customer site or in a lab environment using Huawei products, 3rd party, or customized packages. 3. Provide ongoing customer support throughout implementation. 4. Attend and participate in customer meetings for specific solutions and different areas. 5. Lead the investigation and isolation of unique and challenging problems, collaborating with product development teams and other support groups to devise a plan for resolution that meets the customer’s needs. 6. 3rd level technical support for BSS operation technical problems 7. Maintain technical customer satisfaction, both external and internal customers. 8. Delivery of support within predefined service level agreement. 9. Define methods and process to lead both customers and internal resources through technical issue identification and analysis. 10. Report software bugs to product groups. Advise on potential software improvements during the design and pre-release process.