API Support Engineer

Bcnc Group + Seguir empresa
100% En remoto 11/07/2024

Descripción de la oferta de empleo

We are looking for a Technical Support Engineer with excellent communication skills who wants to continue their professional development at the largest telecommunications multinational in Europe.


Key Responsibilities:


-Offer first-level technical support to clients/partners in multiple regions (Spain, Brazil, UK, Germany, LATAM) for integration, pre-production, and production environments.

-Analyze technical inquiries received through different channels.

-Resolve straightforward, recurring, or well-documented inquiries.

-Classify inquiries and escalate them to the appropriate team if they cannot be resolved.

-Collaborate in diagnosing problems across different environments.

-Develop utilities to improve problem diagnosis and client support (e.g., a tool that automatically classifies inquiries and assigns them to the appropriate person/team).

-Communicate improvement proposals to the development team to enhance the experience for our clients/partners.

-Improve platform documentation to prevent recurring inquiries.


Requirements:

-Language Skills: Proficiency in English (B2 level).


Technical Skills:

-Experience with technologies related to API exposure (RESTful, HTTP protocol, JSON, Postman).

-Familiarity with monitoring and visualization tools (Grafana, Kibana/ElasticSearch).

-Proficiency in Linux/UNIX operating systems.

-Experience in managing and using GIT code repositories.

-Ability to develop small tools using Bash, Python, JavaScript, or Java.

-Experience: Working with services deployed in production environments.


Desirable Knowledge:

Understanding of microservices architectures and inter-system communication.

Knowledge of authentication/authorization technologies (OAuth, OpenID Connect).



Salary: 28-30K



What Do We Offer?

-Permanent Contract.

-Flexible Working Hours and Summer Intensive Schedule.

-100% Remote Work.

-Participation in significant projects with cutting-edge technologies.

-Opportunity to engage in international projects.

-Real career development and personalized training.

-Flexible compensation (childcare, restaurant, transportation, and health insurance with ASISA).


BCNC GROUP is an engineering and technology company with operations in Spain, UK, Germany, France, and Sweden. We collaborate with Europe´s most prestigious multinationals, assisting them in implementing their strategic projects.

Otros detalles de la oferta

Imprescindible Residir: España

Idiomas: Inglés (Alto)

Formación Mínima: Ingeniero Técnico

Nivel Profesional: Empleado

CVs inscritos en el proceso: 18

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Datos principales de la oferta
  • 100% En remoto
    Ubicación
  • España
    Imprescindible Residir
  • Analista
    Funciones
  • Jornada completa
    Jornada
  • 2 años
    Experiencia
  • Indefinido
    Tipo contrato
  • 24.000 € - 30.000 € Bruto/año
    Salario
  • api RESTful JSON Postman

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