API Support Engineer

Bcnc Group + Seguir empresa
100% En remoto 11/07/2024

Descripción de la oferta de empleo

We are looking for a Technical Support Engineer with excellent communication skills who wants to continue their professional development at the largest telecommunications multinational in Europe.

Key Responsibilities:

-Offer first-level technical support to clients/partners in multiple regions (Spain, Brazil, UK, Germany, LATAM) for integration, pre-production, and production environments.

-Analyze technical inquiries received through different channels.

-Resolve straightforward, recurring, or well-documented inquiries.

-Classify inquiries and escalate them to the appropriate team if they cannot be resolved.

-Collaborate in diagnosing problems across different environments.

-Develop utilities to improve problem diagnosis and client support (e.g., a tool that automatically classifies inquiries and assigns them to the appropriate person/team).

-Communicate improvement proposals to the development team to enhance the experience for our clients/partners.

-Improve platform documentation to prevent recurring inquiries.


-Language Skills: Proficiency in English (B2 level).

Technical Skills:

-Experience with technologies related to API exposure (RESTful, HTTP protocol, JSON, Postman).

-Familiarity with monitoring and visualization tools (Grafana, Kibana/ElasticSearch).

-Proficiency in Linux/UNIX operating systems.

-Experience in managing and using GIT code repositories.

-Ability to develop small tools using Bash, Python, JavaScript, or Java.

-Experience: Working with services deployed in production environments.

Desirable Knowledge:

Understanding of microservices architectures and inter-system communication.

Knowledge of authentication/authorization technologies (OAuth, OpenID Connect).

Salary: 28-30K

What Do We Offer?

-Permanent Contract.

-Flexible Working Hours and Summer Intensive Schedule.

-100% Remote Work.

-Participation in significant projects with cutting-edge technologies.

-Opportunity to engage in international projects.

-Real career development and personalized training.

-Flexible compensation (childcare, restaurant, transportation, and health insurance with ASISA).

BCNC GROUP is an engineering and technology company with operations in Spain, UK, Germany, France, and Sweden. We collaborate with Europe´s most prestigious multinationals, assisting them in implementing their strategic projects.

Otros detalles de la oferta

Imprescindible Residir: España

Idiomas: Inglés (Alto)

Formación Mínima: Ingeniero Técnico

Nivel Profesional: Empleado

CVs inscritos en el proceso: 18

Nunca debes compartir tus datos bancarios ni fotos de tus documentos al solicitar un empleo. Si tienes alguna duda sobre un proceso de selección contacta con nosotros
Comparte esta Oferta
Datos principales de la oferta
  • 100% En remoto
  • España
    Imprescindible Residir
  • Analista
  • Jornada completa
  • 2 años
  • Indefinido
    Tipo contrato
  • 24.000 € - 30.000 € Bruto/año
  • api RESTful JSON Postman

Ofertas de empleo similares
Logo Krell Consulting & Training
Business Analyst IT/APIS/Inglés C1
Krell Consulting & Training - 12/07/2024
Logo Krell Consulting & Training
FullStack Developer Leader/Inglés C1
Krell Consulting & Training - 13/07/2024
Logo CMV Consultores
Analista Cloud Teletrabajo
CMV Consultores - 12/07/2024
Logo Bcnc Group
Integration Engineer - 100% REMOTO
Bcnc Group - 12/07/2024

¿No tienes cuenta en Tecnoempleo.com?

Regístrate como candidato en Tecnoempleo.com y vincula tu CV a las ofertas de empleo.

Crea tu cuenta gratis