Perfil del Candidato:
The Analytics Specialist (Data mining) Qualifications:
* 5+ years of experience in Insurance/Finance environment, Systems, Operations (claims/contact center) experience preferred. * BS degree or equivalent in Computer Science, Business or other associated discipline. * 10+ years in Business Reporting and Analytical roles with excellent database skills; excellent proficiency in SQL, Excel, MS Access required; Experience with development on Oracle and SQL Server preferred. * Strong background in designing & authoring reports/dashboards in COGNOS, Crystal, QlikView, or equivalent BI toolset preferred. * Strong background and understanding of operational systems like Avaya, CUIC/Cisco, etc. for call centers, CRM for back-office and other inventory management systems preferred. * Experience in managing a team across multiple sites preferred. * Demonstrated analytical capabilities related to financial and operational process improvements. * Ability to maximize technology expertise to deliver re-usable and scalable business process enhancements. * Experience in identifying and developing key performance indicators and management reporting. * Accomplished ability to manage multiple timelines and priorities for self and team and keep senior leadership updated on the same. * Very strong verbal and written communication skills in English are required. * Very good presentation skills required.
Datos del Puesto:
A multinational insurance company is looking for an Analytics Specialist (Data mining) with 10+ years in Business Reporting and Analytical roles, with Experience in managing a team across multiple sites. Very strong verbal and written communication skills in English are required.
Multinational Insurance company.
The Analytics Specialist (Data Mining) will have the following responsibilities:
* Work with business areas to design, build, enhance, and deliver data analytic dashboards and reports supporting multiple business units with key focus on Service Operations and Client/Customer reporting. * Perform key reporting functions (routine and ad-hoc) and lead the European team in terms of reporting expertise. * Perform/lead/consult/direct operational measurement analysis as needed. Will need to be a hands on contributor on a frequent basis. * Lead efforts to partner and engage with operations leadership to define valid and reliable performance metrics that accurately reflect outcomes and impact on matrix partners. * Support data consolidation activities to support global management reporting and analytics (MOR, actuarial data needs, claim dashboard, forecasting, etc.) * Perform root cause analysis and corrective action planning with business areas as indicated by trends. * Prepare and lead performance information analytic communications for Senior Management reporting needs as requested, across multiple business units. * Prepare and present key strategic and day to day operational analytics to both managerial and front line partners to drive changes in behaviors, metrics and performance. * Will manage a team of highly analytical resources. * Build strong subject matter expertise on the team through data and functional knowledge.
Permanent offer in a multinational insurance company in Madrid.
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